Terms and Conditions
Please read the following important terms and conditions before you buy anything from us and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
If there is something wrong with the services provided to you, the remedies for services will apply. If there is something wrong with your goods, the remedies for goods will apply. In practice, there may be some overlap between the remedies available to you and we will try to agree with you the most appropriate course of action.
Summary of some of your key rights (goods):
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
• up to 30 days: if your goods are faulty, you can get a refund;
• up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
• up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
You DON’T have a legal right to a refund or replacement just because you change your mind, BUT please ask us about our returns policy as we may still be able to help.
Summary of some of your key rights (services):
The Consumer Rights Act 2015 says:
• you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it;
• if you haven’t agreed a price upfront, what you’re asked to pay must be reasonable;
• if you haven’t agreed a time upfront, it must be carried out within a reasonable time.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk/nireland/ or call 0300 123 3233.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
This contract is used for when you and we enter into a contract.
In this contract:
- ‘We’, ‘us’ or ‘our’ means Aidan Murphy trading as Murphy’s Blinds; and
- ‘You’ or ‘your’ means the person buying goods and services from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
- email at firstname.lastname@example.org; or
- telephone on 028 9030 0999.
Who are we?
We trade as Murphy’s Blinds from our main showroom at 122 Stewartstown Road, Belfast, BT11 9JQ.
We have another showroom at 190 Saintfield Road, Belfast, BT8 6NN.
- If you buy goods and services from us you agree to be legally bound by this contract.
- When buying any goods and services you also agree to be legally bound by:
- extra terms which may add to, or replace some of, this contract. We will contact you to let you know if we intend to do this by giving you one month’s notice; and
- specific terms which apply to certain goods or services (or both). If you want to see these specific terms, please check against the relevant goods or services (or both).
All these documents form part of this contract as though set out in full here.
- By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see the summary box below). We will give you this information in a clear and understandable way. Typically, we will do this before you buy the goods and services from us. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy (see clause 13).
Information we will give you
We will give you information on:
· the main characteristics of the goods and services you want to buy;
· who we are, where we are based and how you can contact us;
· the total price of the goods and services including any taxes (or where this cannot reasonably be worked out in advance, the manner in which we will work out the price);
· all additional delivery and installation charges (or where this cannot reasonably be worked out in advance, the fact that such additional charges may be payable);
· the arrangements for payment, delivery, installation, performance, and the estimated time by which we will deliver and install the goods;
· the arrangements for payment, carrying out of the services, and the estimated time by which we will carry out the services; and
· the fact that we are under a legal duty to supply goods that are in conformity with the contract.
- The key information we give you by law forms part of this contract (as though it is set out in full here).
- If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
- Your privacy and personal information
- Ordering goods and services from us
- Below, we set out how a legally binding contract between you and us is made:
- Any quotation given by us before you make an order for goods and services is not a binding offer by us to supply such goods and services.
- When you decide to place an order for goods and services with us, this is when you offer to buy such goods and services from us.
- When you place your order with us, we will acknowledge it in store or by email. This acknowledgement does not, however, mean that your order has been accepted.
- We may contact you to say that we do not accept your If we do this, we will try to tell you promptly why we do not accept your order. This is typically for the following reasons:
- we cannot carry out the services (this may be because, for example, we have a shortage of staff);
- the goods are unavailable;
- we cannot authorise your payment;
- you are not allowed to buy the goods or services (or both) from us;
- we are not allowed to sell the goods or services (or both) to you;
- you have ordered too many goods; or
- there has been a mistake on the pricing or description of the goods or services (or both).
- We will only accept your order when we confirm this in store or we will email you to confirm this (Confirmation E-mail). At this point:
- a legally binding contract will be in place between you and us;
- we will start to carry out the services in the way you and we have agreed; and
- we will dispatch the goods to youand, if required, install the goods.
- If you are under the age of 18 you may not be able to buy certain goods or services (or both) because you are too young.
- Delivery and installation of goods
- We use deliver and installour goods ourselves. If you want information on your delivery and installation options and costs, speak with us before you place your
- We will let you know the estimated date and time window for the delivery and installation of the goods.
- If something happens which affects the estimated date of delivery of the goods we will let you have a revised estimated date for delivery of them (see clause 6 for what happens if there are any problems in installing any goods).
- Delivery and installation of the goods will take place when we deliver and install them at the address that you gave to us.
- Unless you and we agree otherwise, if we cannot deliver and install your goods within 30 days, we will:
- If nobody is available to take delivery and allow installation, please let us know using the contact details at the top of this page.
- You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
- We do not make deliveries to and install goods in any addresses outside of Northern Ireland.
- We may deliver and install your goods in instalments. If you want to see whether your goods may be delivered or installed in this way, please speak with us.
- If you request that we manufacture goods to specific measurements provided by you, these measurements must be accurate. We do not accept the return of goods by reason of the measurements provided by you being incorrect. Please contact us if you would like guidance on how to take the required measurements accurately.
- Carrying out of the services (e.g. installation of the goods)
- We must carry out the services (e.g. installation of the goods) by the time or within the period which you and we agree (either in store or in writing). If you and we have agreed no time or period, this will be within a reasonable time.
- Our carrying out of the services (e.g. installation of the goods) might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include:
- you change the services (and this means we have to do extra work or wait for extra materials);
- we have to wait for your other providers to complete their work before we are able to carry out the services;
- materials are not delivered at the time agreed with the supplier of the materials (and we cannot obtain a replacement within a reasonable time or the price charged by a supplier is much higher than the original charge);
- we cannot access the site at the times we agreed with you;
- you have not prepared the site in the way we agreed with you; or
- When we carry out the services, we might not have all of the materials we This might be for a number of reasons, such as:
- we have not provided an estimate to you and cannot work out what materials are necessary until we start carrying out the services;
- where we have provided an estimate, it might not have been possible to work out what materials we needed at the time we provided the estimate to you and this might only be revealed when we start carrying out the services; or
- whether or not we have provided an estimate, the condition of an item or the area where the services are being carried out might become apparent only when we start carrying out the services and it might not have been possible to establish it until that point.
- If we need to purchase extra materials, we will buy them from a local supplier, where possible. If we cannot do this:
- we will order them from elsewhere and return later to continue to carry out the services;
- we may charge you for any travel time at our standard scale of charges in force at the time of your order. We will let you know if we intend to do this;
- we may charge you for time spent in contacting suppliers. We will let you know if we intend to do this.
- We will let you know the cost of the goods and services (e.g. installation of the goods) (and any extra charges such as delivery or installation charges) to the fullest extent we can when you place an order with us.
- We may charge for our services (e.g. installation of the goods) on an estimates basis. This will be based on our best guess, from our experience, on how much our services will cost. If we can and you ask us for it, we will let you have a number of estimates (e.g. best case scenario, worst case scenario and likely scenario). We may charge you a lower or higher amount than stated in the estimate. Where we charge you a higher amount, this might occur for a number of reasons, in particular, if what you need us to do changes, or the amount of services you need us to carry out increases or is different from what we and you agreed before we started carrying out the services; or when we carry out the services, it becomes clear the extent of services we will need to carry out is different from what we agreed before we started carrying out the services and we could not have reasonably foreseen this.
We may also charge for our services (e.g. installation of the goods) on a quotation basis (i.e. we promise to carry out the services at a fixed price). Your bill will show the dates when the services were carried out and other key information such as the cost of the goods. Please contact us using the contact details at the top of this page, if you want any further information on your bill or have a query on it.
- We accept cash, cheques, and most major credit cards and debit cards.
- All payments by credit card or debit card need to be authorised by the relevant card issuer.
- If your payment is not received by us and you have already received the goods, you:
- must pay for such goods within 28 days; or
- must return them, if possible, to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us. If you do not return any goods (such as where you have not paid for them) we may uninstall and collect the goods from you at your We will try to contact you to let you know if we intend to do this.
- If your payment is not received by us, we may also charge interest on any balance outstanding at the rate of 6% per annum above the Bank of England’s base rate.
- The price of the goods and services:
- is in pounds sterling (£)(GBP) or euros (€);
- includes VAT at the applicable rate; and
- does not include the cost of delivery and installation of the goods. If you want information on your delivery and installation options and costs, speak with us before you place your order.
- The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
- are of satisfactory quality;
- match the description, sample or model; and
- are installed properly (if we install any goods).
- We must provide you with goods that comply with your legal rights.
- The packaging of the goods may be different from that shown in store or online.
- While we try to make sure that all weights, sizes and measurements are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements.
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
- If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
- we will let you know if we intend to do this but this may not always be possible; and
- you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
- The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:
- the services are carried out with reasonable care and skill;
- you must pay a reasonable price for the services, and no more if you and we haven’t fixed a price for the services, and
- we must carry out the services within a reasonable time if you and we haven’t fixed a time for the services to be carried out.
- Faulty goods and services
- Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. If there is something wrong with the services provided to you, the remedies for services will apply. If there is something wrong with your goods, the remedies for goods will apply. In practice, there may be some overlap between the remedies available to you and we will try agree to with you the most appropriate course of action.
- For more detailed information on your rights and what you should expect from us, please:
- contact us using the contact details at the top of this page; or
- visit the Citizens Advice website at citizensadvice.org.uk/nireland/ or call 0300 123 3233.
- Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
- Please contact us using the contact details at the top of this page, if you want:
- us to repeat the services;
- to reject the goods or services (or both) and get a refund.
- If this contract is ended it will not affect our right to receive any money which you owe to us under it.
- Limit on our responsibility to you
- Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
- were not foreseeable to you and us when the contract was formed; or
- that were not caused by any breach on our part;
- We will try to resolve any disputes with you quickly and efficiently.
- our service to you generally; or
please contact us as soon as possible.
- If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
- let you know that we cannot settle the dispute with you;
- give you certain information required by law about alternative dispute resolution.
- If you want to take court proceedings, the courts of Northern Ireland will have exclusive jurisdiction in relation to this contract.
- The laws of Northern Ireland will apply to this contract.
- No one other than a party to this contract has any right to enforce any term of this contract.